About us - Enquiries

We are the Government agency responsible for visa matters arising overseas. Our office in London is unable to process visa applications. Please do not send application forms or documents to this address.

Enquiries from overseas
If you are currently overseas please contact your nearest visa application centre for advice and information. You should know that, if you contact our office in London from overseas, we will forward your enquiry to the relevant visa office overseas.

If you are already in the UK
If you are enquiring about extending the visa of someone who is already in the UK, please contact the UK Border Agency.

Appeals
If you are enquiring about the progress of an appeal, you should contact the Asylum and Immigration Tribunal (AIT).

Do I need a visa?
Use our interactive questionnaire on the home page to find out if you need a visa to come to the UK and where to apply for one.

Complaints:
If you wish to make a complaint about the level of service you have received, you should include as much of the information as possible listed on our complaints page. This will help us to process your enquiry more quickly. It is important that you let us know the nationality of the applicant.

Have you used our e-mail or telephone services? We would like to hear from you!